Basic trouble shooting
This
section includes a problem-solving checklist for the AETA. The guide has separate sections for the main unit and the individual
interface ports.
If
the guide below doesn’t help, please refer to the “If all else fails
section”
Basic EFTPOS trouble shooting
Basic trouble shooting Serial
and USB
Basic trouble shooting LAN
Operation
of the telephones, EFTPOS / V24 port, and display of the AETA requires mains
power via the plug pack provided. Without
incoming power, only the Serial port of the AETA will operate.
The
display on top of the AETA is used to indicate its current state.
- If the display has no digits displayed except
a decimal point the AETA is not detecting any faults.
- If the display has a digit displayed that is
not flashing then the unit is in a start or boot up state.
- If the display is flashing a digit in the
display, there may be a problem. Under
some conditions a flashing 6 may be normal.
For
a detailed list of all the codes and faults go to the Display
Functions page.
- Is there mains power to the AETA? see
No
Mains Power
- Is the phone number of the handset programmed
correctly in to the AETA? see Configuring
your Phone Ports
- Are people calling the correct phone number
for your ISDN service? Double-check
the phone number.
- If the number is correctly programmed and
dialled, contact Telstra to report a fault.
- Is there mains power to the AETA? see
No
Mains Power
- Is the phone plugged into the AETA correctly?
- Ensure your ISDN service is enabled for
outgoing calls.
- If all of the above are in order, contact
Telstra to report a fault.
The
AETA will ring both phones when no numbers are programmed into either phone
port’s main or msn numbers. See Configuring
your Phone Ports.
Call
Waiting or Call Control not working
- Ensure that the phone numbers are programmed
correctly. If the number is
incorrect, the line being selected may not have the feature you are
attempting to use. See Configuring
your Phone Ports.
- Is the feature you are attempting to use
enabled on your ISDN line? Check with Telstra.
- Check that the EFTPOS terminal is plugged in
correctly to the AETA.
- Is there mains power to the AETA? See
No
Mains Power
- Contact your Financial Service Provider for
assistance if the above are in order.
No response to
AT
commands on the Serial or USB port
- Make sure you plugged in your PC and the AETA
correctly.
- Check the correct USB or Serial port is
selected, see Configuring
the Serial port, or Configuring
the USB port for the port you are attempting to use.
- Check that you are using valid AETA AT
commands, see the AT
Commands section.
- Have your computer ports checked out by a
reliable computer technician.
- If none of the above helps visit the Braintree
web site (in the Useful
Links page)
Can't get ML_PPP call up for
an incoming ML_PPP call
The
AETA supports outgoing ML_PPP calls, not incoming ML_PPP calls at this time.
I've plugged my
LAN in to the AETA and nothing works.
- Have you configured the IP address and the
Subnet mask in to the AETA? See Configuring
the LAN port
- Have you configured the settings for the PPP
or ML_PPP correctly? See Configuring
the LAN port
- Note the condition of the Link and ACT lights
on the back of the AETA.
- If the Link light is
off, check the LAN cable connection.
- If you are connecting
directly to the back of a PC remember you need a cross over cable.
- Additional information can be found on the
Braintree web site (in the Useful
Links page)
If
all else fails
For
support of your Argent Dedicated and telephony equipment, contact Telstra
. For all other
enquiries relating to non-EFTPOS and telephony equipment please contact Braintree
Communications.
There
may be additional information on the Braintree web site as listed on the Useful
Links page