Basic trouble shooting 

This section includes a problem-solving checklist for the AETA.  The guide has separate sections for the main unit and the individual interface ports. 

If the guide below doesn’t help, please refer to the “If all else fails section”

Main Unit

Basic EFTPOS trouble shooting

Telephone 

Basic trouble shooting Serial and USB

Basic trouble shooting LAN

    

No Mains Power

Operation of the telephones, EFTPOS / V24 port, and display of the AETA requires mains power via the plug pack provided.  Without incoming power, only the Serial port of the AETA will operate.

 

Diagnostic lights

The display on top of the AETA is used to indicate its current state. 

For a detailed list of all the codes and faults go to the Display Functions page.

 

Can't receive incoming calls

 

Can't make outgoing calls

 

Both phones ring

The AETA will ring both phones when no numbers are programmed into either phone port’s main or msn numbers. See Configuring your Phone Ports.

 

Call Waiting or Call Control not working

 

EFTPOS not working

 

No response to AT commands on the Serial or USB port

 

Can't get ML_PPP call up for an incoming ML_PPP call

The AETA supports outgoing ML_PPP calls, not incoming ML_PPP calls at this time.

 

 

I've plugged my LAN in to the AETA and nothing works.

 

If all else fails

For support of your Argent Dedicated and telephony equipment, contact Telstra .  For all other enquiries relating to non-EFTPOS and telephony equipment please contact Braintree Communications.

There may be additional information on the Braintree web site as listed on the Useful Links page